Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises.

Research from this company :

Cloud-Based Applications to Transform Customer Service: Midsize Contact Centres in Transition Your Definitive IVR Playbook Ten Considerations for Moving Your Contact Centre to the Cloud Cloud-Based Applications to Transform Customer Service: Midsize Contact Centres in Transition Your Definitive IVR Playbook Ten Considerations for Moving Your Contact Centre to the Cloud Wie weltweite Marktführer mit der perfekten Balance aus Talenten und Technologie für eine erstklassi Neue Trendstudie: Kundendialog 2025 L’engagement client à l’ère du tout connecté Centre de contact dans le cloud – Les 10 critères essentiels d’une migration réussie Jamais le choix dun centre de contacts multicanal dans le cloud na été aussi facile Vers l’entreprise emblématique Expérience client Cinq impératifs de l’expérience client à l’ère du tout digital Cloud-Based Applications to Transform Customer Service: Midsize Contact Centres in Transition Your Definitive IVR Playbook Not All Cloud Contact Centre Platforms Are Created Equal Ten Considerations for Moving Your Contact Centre to the Cloud The Truth About Cloud in Small Contact Centers Three strategies to improve the end-to-end customer experience Getting to Iconic: How world-leading brands balance talent and technology for CX excellence 5 Critical Requirements for Customer Experience in an Ultra-Connected Era Blended AI for Customer Experience Bots and automation collide with the power of human touch 5 Trend Tecnologici Che Ridefiniscono la Customer Experience Coinvolgere i Clienti in un’Era Ultra Connessa Kundeninteraktionen in einer hochvernetzten Welt Zehn Faktoren, die bei der Umstellung auf ein cloudbasiertes Contact Center zu beachten sind Die Cloud in kleinen Contact Centern: die Stunde der Wahrheit Die Wahl der richtigen Multichannel-Lösung war nie eindeutiger. Migre su contact center a la nube con total confianza Siete pasos para brindar un servicio digital de última generación Cloud Transformation Survey Africa Small for Medium Sized Contact Centres Your Definitive IVR Playbook Ten Considerations for Moving Your Contact Centre to the Cloud 5 Critical Requirements for Customer Experience in an Ultra-Connected Era Getting to Iconic: How world-leading brands balance talent and technology for CX excellence eBook: Recognize the warning signs of an unhealthy PBX relationship Blended AI for Customer Experience Contact Center Economics and the Cloud Five Critical Requirements for Customer Experience in an Ultra-Connected Era Plan Now for Customer Service in 2021 Getting to Iconic: How world-leading brands balance talent and technology for CX excellence Humans + Bots: Tension and Opportunity 2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide ContactBabel: The US Contact Center Decision-Makers' Guide: The Self-Services Chapter ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter Forrester Report 2018: Customer Service Trends 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide eBook: Blended AI for Customer Experience Forrester Report: Artificial Intelligence with the Human Touch Defining and Using Asynchronous Messaging 2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide ContactBabel: The US Contact Center Decision-Makers' Guide: The Self-Services Chapter ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter Forrester Report 2018: Customer Service Trends 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide eBook: Blended AI for Customer Experience Forrester Report: Artificial Intelligence with the Human Touch Defining and Using Asynchronous Messaging Altocloud White Paper: Analyzing and Shaping Customer Journeys eBook: Recognize the warning signs of an unhealthy PBX relationship Tip Sheet: Building the Business Case for an Omnichannel Contact Center eBook: Contact Center Economics and the Cloud 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Forrester Report: How Operations Become Faster, Cheaper – And Yet, More Human eBook: Blended AI for Customer Experience eBook: 7 Steps for Delivering Next-Generation Digital Customer Service eBook: Not All Cloud Contact Center Platforms Are Created Equal eBook: The Truth About Cloud in Small Contact Centers Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18 Architecture spotlight: Three considerations when choosing cloud for your contact center Forrester Report: The Total Economic Impact™ Of Genesys PureCloud Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Chapter eBook: Blended AI for Customer Experience eBook: Contact Center Economics and the Cloud Frost & Sullivan: Customer Engagement is Ripe for Change Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter eBook: Blended AI for Customer Experience Forrester Report: Artificial Intelligence with the Human Touch Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Gartner Report: Alternative Channels for Engaging Customers of the Future eBook: The Truth About Cloud in Small Contact Centers eBook: Not all Customer Experience Platforms are Created Equal eBook: Not All Cloud Contact Center Platforms Are Created Equal Executive Brief: Ten Reasons To Choose PureCloud by Genesys Getting to Iconic: How world-leading brands balance talent and technology for CX excellence eBook: Not All Cloud Contact Center Platforms Are Created Equal eBook: Busting the Top 10 Myths of Omnichannel Customer Engagement Forrester Report: Plan Now for Customer Service in 2021 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide eBook: Contact Center Economics and the Cloud Genesys Named a Leader in TWO Forrester Waves™ eBook: Optimize Customer Engagement with a Cloud Contact Center Ten Considerations for Moving Your Contact Center to the Cloud The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms White Paper: PureCloud Competitive Advantages Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms eBook: Engage With Customers in an Ultra-Connected Era eBook: Omnichannel Is No Longer Optional Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America eBook: Five Tech Trends Redefining the Customer Experience eBook: Engage With Customers in an Ultra-Connected Era eBook: Omnichannel Is No Longer Optional Not all Customer Experience Platforms are Created Equal How to Navigate CRM and CCI Procurement on the Route to Omnichannel Success Critical Capabilities for Contact Center Infrastructure Forrester Study: The Total Economic ImpactTM of the Genesys Omnichannel Engagement Center Solution* Frost & Sullivan – Change the Conversation with Proactive Communications Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution Frost & Sullivan When CRM Meets the Contact Center eBook: How An Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service White Paper: Is Queue-Based Routing Sabotaging Your Contact Center? IDC MarketScape: Worldwide Contact Center Infrastructure Vendor Assessment Forrester Study: The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution The Omnichannel Customer Engagement Playbook Ovum – The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms eBook: The Essential Guide to Contact Center Modernization The Outbound Engagement Playbook Customer Bill of Rights Frost & Sullivan—Change the Conversation with Proactive Communications Ovum—Best Practices for Deploying a Modern, Predictive IVR System Forrester TEI Study: The Total Economic Impact™of the Genesys Omnichannel Engagement Center Solution Tip Sheet: Building the Business Case for an Omnichannel Contact Center Empower Your Contact Center Agents to Deliver Great Customer Experience with an Omnichannel Desktop Nemertes Research: Metrics that Matter for Omnichannel Contact Centers eBook: 7 Steps for Delivering Next-Generation Digital Customer Service