Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises.

Research from this company :

2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide ContactBabel: The US Contact Center Decision-Makers' Guide: The Self-Services Chapter ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter Forrester Report 2018: Customer Service Trends eBook: Blended AI for Customer Experience Forrester Report: Artificial Intelligence with the Human Touch Defining and Using Asynchronous Messaging 2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide Forrester Report: Artificial Intelligence with the Human Touch ContactBabel: The US Contact Center Decision-Makers' Guide: The Self-Services Chapter ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter Forrester Report 2018: Customer Service Trends 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide eBook: Blended AI for Customer Experience Defining and Using Asynchronous Messaging eBook: Recognize the warning signs of an unhealthy PBX relationship Altocloud White Paper: Analyzing and Shaping Customer Journeys Tip Sheet: Building the Business Case for an Omnichannel Contact Center eBook: Blended AI for Customer Experience Forrester Report: How Operations Become Faster, Cheaper – And Yet, More Human 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide eBook: Contact Center Economics and the Cloud eBook: 7 Steps for Delivering Next-Generation Digital Customer Service eBook: Not All Cloud Contact Center Platforms Are Created Equal eBook: The Truth About Cloud in Small Contact Centers Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18 Architecture spotlight: Three considerations when choosing cloud for your contact center Forrester Report: The Total Economic Impact™ Of Genesys PureCloud Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Chapter eBook: Blended AI for Customer Experience eBook: Contact Center Economics and the Cloud Frost & Sullivan: Customer Engagement is Ripe for Change Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Gartner Report: Alternative Channels for Engaging Customers of the Future Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Forrester Report: Artificial Intelligence with the Human Touch eBook: Blended AI for Customer Experience ContactBabel: The US Contact Center Decision-Makers' Guide: The Omnichannel Routing Chapter eBook: The Truth About Cloud in Small Contact Centers eBook: Not all Customer Experience Platforms are Created Equal eBook: Not All Cloud Contact Center Platforms Are Created Equal Executive Brief: Ten Reasons To Choose PureCloud by Genesys Getting to Iconic: How world-leading brands balance talent and technology for CX excellence eBook: Not All Cloud Contact Center Platforms Are Created Equal eBook: Busting the Top 10 Myths of Omnichannel Customer Engagement Forrester Report: Plan Now for Customer Service in 2021 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide Genesys Named a Leader in TWO Forrester Waves™ eBook: Contact Center Economics and the Cloud eBook: Optimize Customer Engagement with a Cloud Contact Center Ten Considerations for Moving Your Contact Center to the Cloud The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms White Paper: PureCloud Competitive Advantages Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms eBook: Engage With Customers in an Ultra-Connected Era eBook: Omnichannel Is No Longer Optional eBook: Omnichannel Is No Longer Optional eBook: Engage With Customers in an Ultra-Connected Era eBook: Five Tech Trends Redefining the Customer Experience Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America Critical Capabilities for Contact Center Infrastructure Not all Customer Experience Platforms are Created Equal How to Navigate CRM and CCI Procurement on the Route to Omnichannel Success Frost & Sullivan – Change the Conversation with Proactive Communications Forrester Study: The Total Economic ImpactTM of the Genesys Omnichannel Engagement Center Solution* Frost & Sullivan When CRM Meets the Contact Center Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution eBook: How An Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service White Paper: Is Queue-Based Routing Sabotaging Your Contact Center? IDC MarketScape: Worldwide Contact Center Infrastructure Vendor Assessment Forrester Study: The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution The Omnichannel Customer Engagement Playbook eBook: The Essential Guide to Contact Center Modernization The Outbound Engagement Playbook Customer Bill of Rights Frost & Sullivan—Change the Conversation with Proactive Communications Ovum—Best Practices for Deploying a Modern, Predictive IVR System Forrester TEI Study: The Total Economic Impact™of the Genesys Omnichannel Engagement Center Solution Tip Sheet: Building the Business Case for an Omnichannel Contact Center Empower Your Contact Center Agents to Deliver Great Customer Experience with an Omnichannel Desktop Nemertes Research: Metrics that Matter for Omnichannel Contact Centers Ovum – The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms eBook: 7 Steps for Delivering Next-Generation Digital Customer Service