Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway

The Insurance industry continues to undergo significant transformation, with new technologies, business models, and competitors entering the market at an increasing rate. To be successful in attracting and retaining the most valuable customers, insurance companies must innovate and increase the speed at which they respond to customer demands. Traditionally, the insurance software market was dominated by a handful of specialist vendors with products that were initially expensive, difficult to deploy, costly to maintain, and did not provide the speed needed for today's market. Now there has been a shift away from these "black box" applications to platforms that allow insurers to make their algorithmic IP available to business users, allowing much faster response to business demands. The algorithmic platform approach also comes at a fraction of the cost of black box solutions, while delivering advanced analytical techniques like Machine Learning and Artificial Intelligence (AI).

While the Affordable Care Act (ACA) increased the number of Americans with access to health insurance, U.S. employers and employees continue to struggle with rising health care costs and changing workforce demands. Recent Aon research shows that 20% of health care consumers cite high health care costs as the major reason they have either declined health care coverage, stopped taking medications, or avoided care altogether. If the U.S. health care system is to succeed, stakeholders across the health ecosystem must influence change in each market—employer, individual, and government (Medicare, Medicaid, and Tricare). While each part of the three-legged stool is important, this paper focuses on five strategies Aon believes will strengthen the employer-based system—a system that provides health care coverage to well over half of Americans (61%, or 177 million).

You may not know that there can be a big difference in out-of-pocket costs for the same pair of glasses depending on where you buy them and what vision insurance you have. This infographic displays the cost with VSP's Signature Plan, versus the cost with other insurance and no insurance.

Banks, insurance companies, investment firms and other financial institutions operate in a competitive, fast-moving marketplace where “speed wins.” Small errors can cost millions of dollars, bruised reputations and even worse challenges from regulatory bodies. Missteps often end up on the front page of the Wall Street Journal. Developing effective IT solutions requires a comprehensive understanding of the industry’s priorities, regulatory requirements and unique business needs. Furthermore, it demands a development approach that allows you to deliver projects with an ever increasing need for speed within the context of a dizzying amount of organizational, regulatory and business change.

Business continuity, data insurance, local storage flexibility, cost benefits, standards compliance and infrastructure control. This is just some of what Datto and hybrid cloud backup can do for you, and your clients.

Banks, insurance companies, investment firms and other financial institutions operate in a competitive, fast-moving marketplace where “speed wins.” Small errors can cost millions of dollars, bruised reputations and even worse challenges from regulatory bodies. Missteps often end up on the front page of the Wall Street Journal. Developing effective IT solutions requires a comprehensive understanding of the industry’s priorities, regulatory requirements and unique business needs. Furthermore, it demands a development approach that allows you to deliver projects with an ever increasing need for speed within the context of a dizzying amount of organizational, regulatory and business change.

The growing need for cyber insurance is undeniable, yet the landscape is currently operating without standards, mostly due to the high number of unknowns regarding cyber risks. As a result, understanding how cyber insurance can help mitigate the costs for your company, if a cyber attack occurs, is quickly emerging as a best practice. Download this whitepaper and learn about what to consider when purchasing a cyber insurance plan, cyber Insurance Coverage: What Is (and Isn't) Covered, How Much Will the Coverage You Need Cost?, and how to step up cyber security efforts.

The client is one of the world's leading insurance companies. In 2007, the client embarked on a journey to transform its actuarial function. The objective was to improve the operational efficiencies and accuracy of actuarial reporting, while meeting tight timelines and reducing operational costs.

When Aviva plc, a multinational insurance provider group, acquired Friends Provident International (FPI), it needed to replace FPI’s costly proprietary imaging and bond management workflow system. With help from Red Hat Consulting, Aviva Asia Pte. Ltd. created and launched a new application based on Red Hat JBoss Middleware within a tight six-month time frame. With this new solution, Aviva has reduced costs by replacing proprietary licensing fees with Red Hat’s flexible, cost-effective subscription pricing model. In addition, hosting the new application locally on-premise has improved response times for end users, helping Aviva bring new services to market faster.

As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions. Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service. Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.

Help your team get access to the care they need from the office, the road, or the comfort of their own homes, with telemedicine.

Share this handout to help your employees get the most value out of their health plans.

Are you ready for the digital revolution? Digital transformation is fundamentally reshaping the way insurers do business. From automated data integration, mobile implementation and analytics, digital transformation spans across your enterprise operations This white paper provides you with the roadmap you need to build a comprehensive enterprise-wide digital transformation plan that makes your insurance organization not only competitive, but differentiated. • Understand the forces behind digital disruption: customers, competitors, costs and compliance • Learn how to map, prioritize and identify opportunities for digital transformation • Leverage a process maturity model to advance your digital position

Poor quality of care takes a tremendous toll, not just on the system as a whole, but on the patients and their families at the center of that system. It also has a tremendous effect on employers, who already face unsustainable health care costs. When we evaluated one of our customer's claims, we found numerous signs of preventable complications that had cost our client significant amounts, not to mention the toll on the individual. Specifically, we identified the following preventable hospital- acquired conditions (HACs): • Fourteen instances of stage III and IV pressure ulcers • Twelve instances of vascular catheter-associated infections • Thirteen instances of catheter-associated urinary tract infections • One instance of a patient dying or experiencing a serious disability associated with intravascular air embolism • Five instances of foreign objects remaining in patients after a procedure. Please download the whitepaper to learn more!

Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.

Financial services companies can improve customer service and their bottom line by automating document intensive processes with banking, such as new account openings, mortgage, investing, credit cards, insurance, and personal, small business and commercial financial services. Learn how to make a substantial impact in terms of efficiency and cost savings for your organization with intelligent document capture technology.

“Fixing health care” is an urgent and pervasive priority for governments, businesses and citizens alike. Within many countries, costs are out of control, resulting in reduced access to quality care for those who need it, higher taxes and/or insurance costs for companies and citizens – and unfortunately, poorer health outcomes.

This is a complete guide on individual health insurance reimbursement for small business owners and HR.

Download this eBook to understand the cost advantages of individual health insurance, and how to structure health benefits that take advantage of these savings.

Reliance Life Insurance launched a comprehensive self-service portal solution that has enabled it to expand rapidly and cost effectively in India’s burgeoning life insurance market, and gain market insights into the kinds of offerings Indian consumers are looking for. By optimizing its product portfolio, Reliance was able to double its market share and become one of the most competitive companies. Getting the right products and features to market 50 percent faster enabled Reliance to emerge as an innovator in India’s life insurance industry.

Banking, insurance, securities and investment firms are challenged to keep employees, broker dealers, investors and others current in a world of constant change. Enabling video and mobile communications is the most efficient way to clearly communicate and stay ahead of competitors and changing regulations. Discover how 8 out of the top 10 US financial institutions use Brainshark communications to increase compliance, decrease risks, and lower the costs of communications.

Enterprises often treat information security technology as an insurance policy against the potentially devastating costs of not deploying it. From that perspective, your security technology’s ROI is determined by the time it takes for a breach—one with costs equal to or greater than your investment—to occur. Your ROI could be immediate. Or it could be longer term. With that in mind, it is hard to justify yet another security technology, but a move to the cloud suggests that you should.